you can't help someone else do their job but you sure can help them tackle it better
The United Nations Innovation Lab resides within UNITE at the Secretariat in New York. They want to break away from the rigid hierarchical structure the UN possesses and shift to an alternate internal cultural that is collaborative and flat in structure.
We interacted with Becky Band Jain, who was then managing the change. She tried doing that by introducing workshops and collaborative activities but was having a really hard time. The project was to help her visualize that problem and help her tackle it better… and here’s the design process that followed.
Design Thinking Process
As a form of analogous research, we looked into bigger companies such as Accenture, IBM, Deloitte... trying to see how they execute innovation. Eventually realizing that all of them promote the culture within the company at the same time have a creative agency that works internally to make a difference.
We shifted gears from looking at how we could change the UN culture to how can we help leaders create change
Solution
Tools for leaders to strategize during complicated projects and expectations
The tools carefully embed a sense of playfulness and help the user refresh themselves with a new perspective during tense situations. Taking inspirations from nostalgia and simplicity, these tools offer a leader ways to think differently and help them assess themselves while making them realize that problems are essentially a window to newer opportunities.
1. Sample Persona questions
2. Paper Fortune-teller
3. Design Thinking material
4. Pick an Option blindfolded
5. Roadmap
Sample Persona Questions
In order to better understand colleagues and consumers a set of questions that help sketch out the persons character and how to address people in the work space.
Design Thinking material
in order to help inculcate a design thinking approach
Roadmap
to fill during each project which helps lay out the problem better.
Paper Fortune-teller
Helps a leader to break away from an overwhelming situation by a simple play of fingers. Each number suggests a way to address the problem from holding a conversation with someone from a completely different background to booking for a workshop or listen to a talk about the topic at hand.
Pick an Option blindfolded
In tense situations this tool helps people to just break free. Always keep the contents in a small pouch, close your eyes, roll your fingers over and do whats picked! It sure will help you breathe.