As a UX and service designer for a 30-bed private hospital, I initially aimed to enhance patient and staff experiences. The project evolved into streamlining internal systems, creating feedback loops, and improving efficiency. This led to higher patient satisfaction, better ratings, and a strategic focus on business process improvements.
@KNH Hospital, Raipur 2022 - 2023
This document was pivotal in my journey to becoming an Associate Creative Director - Service Design at EY’s design studio. It highlights my contributions in building the service design vertical, advocating for my expertise, and addressing initial challenges such as lack of clarity and integration. Through this document, I demonstrated the value I brought to the studio, ultimately securing my new role.
@Ernst & Young Design Studio, New York 2022
Compilation of 4 projects that range from UX design, communication strategy and user research to showcase the diversity of work done during my 5 years starting as a Digital Experience designer and working up the ranks to a Service Design Associate Creative Director
@Ernst & Young, New York 2017 - 2023
This initiative not only allowed me to showcase my leadership skills but also positioned me as a catalyst for change, empowering others to engage more actively in their professional development.
@Ernst & Young Design Studio, New York 2021 - 2022
Research project that led to creating a workshop framework built to empower corporations to be able to solve for issues relating to waste management
Key Processes: Using research tools to organize information and developing a pilot
@Parsons the New School for Design. 2016 - 2017
A crowd-sourced platform building a community of people knowledgeable about parent-child relationships
Key Processes . Identifying an untapped consumer segment and proposing a crowd-sourced platform which will also be an additional revenue stream for the organization
Team . Maria Alvarez, Pankhuri Kanwar, Savani Mirashi, Suma Balaram @Planned Parenthood + Parsons, the New School for Design, 2016
Simple toolkit designed to support the Head of United Nationals Innovation Lab when faced with ambiguity
Team: Andrea So Loyal, Kathy James, Maprang M Aroonrut, Pankhuri Kanwar, Westry Green @UNITE, United Nations Innovation Lab + Parsons The New School for Design. 2015
Self-watering self-indicating planter
Finding a playful way to introduce a reminder to people to water their plants.
@Fenny G. Design Studio, Mumbai 2015
Existing app with added in-built shipping and payment features
Key Processes . Learning the User Experience design process
Team . Cesar Sanchez, Pankhuri Kanwar @General Assembly, New York, 2016
A dual-profile dating app where the friends can swipe on behalf of the dater
Key Processes . Re-evaluating existing business model and proposing alternate features
Team . Edward Shapoff, Pankhuri Kanwar, Zach Aaronson @capstone project with Harvard Alum while at General Assembly, New York, 2016
Reimagining a digital watch for the blind
Key Processes . Universal design. Self project, 2015
An augmented reality projector that uses voice and motion recognition
Key Processes: Projecting future scenarios and predicting the healthcare industry trends
Team: Andrea So Loyal, Diana Donohue, Stephanie, Pankhuri @New Design Firms project. Parsons the New School for Design. 2017
Canner stories campaign design and strategy
Key Processes: Understanding the current landscape and building concepts around empathetic storytelling
@Social Media Marketing Internship at Sure We Can. 2016 - 2017
A short video showcasing organic farming practices at Aashiyana Kanwar farm.
@Presented at an organic farming forum, Raipur, 2022
